Had another drs appt this week with a new dr. They gave me a form to verify that my information was correct, and I noticed that they'd spelled my street wrong.
So I corrected them.
And what happened? The admin told me that the lab where I have to go get blood work done might give me trouble because of the change. And it was in this you're-causing-trouble tone of voice.
I kind of thought this was asinine. Put the freaking change into the system, woman!! You f-ed up the data entry! YOU deal with it!
This should not be my problem.
What I said was, "Well if they (or you) are interested in getting paid, it would be helpful if the bills were addressed to the right address so that I will receive them. Don't you think?"
I realize that front desk staff at drs offices are paid horribly poorly, but really. Don't they want the bills to go to the right place? Sheesh.
Freaking morons.
3 Pearls of Wisdom:
Nice.
I recently had an MD's office's billing staff contact me to let me know that they had billed the wrong insurance company for 3/4 of my recent visits with a particular MD, but the wrong insurance company had gone ahead and paid, so now, they were going to resubmit to the right insurance company and then, after getting paid, pay back the wrong insurance company. I told them i thought that was obnoxious and they should pay the wrong company back immediately. They then told me that this was all my fault and I should have been clearer with respect to whom they should bill. That was when I whipped out the 3 pages of billing information I had faxed to the medical office in advance of my appointment and said "clearer than this document you received on [date]?" and the woman was like "well, I wasn't in the office that day, and you can't expect us all to read that information." I just hung up and spoke to the doctor about it. He changed billing companies!
That's totally obnoxious. I'm a registrar in an ed and run into this problem all the time. Almost everything we can fix immediately without a problem and really, that's what I get paid to do so I do it automatically. When people's names are misspelled it causes problems if they're changed in the middle of care, so I just email myself a note and fix it once they're discharged. No fuss, no hissy fit. I know we're paid poorly, but jeez, why have registration people if they're not going to make sure everything is right.
I was paid horribly when I was a Patient Administrator in a docs office, however, I never got upset if I had to change information in the system. It's not that difficult. Just retype the street. Seriously could be done in the time it took to tell you how it was going to cause problems.
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